The lack of water in the apartment causes a lot of inconvenience. When hot water is turned off in winter, this of course significantly affects comfort, but cold water can still be heated. Absence cold water This is also troublesome, although it happens much less frequently; again, the water can be cooled. But here is the absence of both cold and hot water already causes serious difficulties, especially if there are small children in the apartment.
Difficulties due to the lack of water mean not only the inability to wash, boil water or cook food, but also the inability to use the toilet, which can lead to serious problems if there is a long-term absence of water.
So, in the event of a water outage, you need to call the management company, the housing and maintenance service (housing and maintenance service). For example, in one of the apartments in the building a pipe has burst and there is a leak. Accordingly, other apartments that are located under the one in which the accident occurred are flooded. Therefore, the water in the house was turned off. And since there is no one in the emergency apartment and there is no way to get there to fix the leak, the housing and communal services, for example, say that for now the residents emergency apartment will not appear, the water in the house will not be turned on. But the residents may have gone on vacation for a week, or even two. Why should the rest of the residents wait for their return and live without water all this time? Of course not. In such cases, it is necessary to call the emergency service hotline to take prompt measures to eliminate the current situation.
If problems with turning off water occur frequently and water does not flow into apartments regularly, then this is a gross violation of living conditions. First you need to contact the management company or the HOA, depending on what form of management is in your particular building. It is better to make the appeal in writing and it is advisable if you are not the only residents complaining about problems with water. A collective complaint is always more effective.
If the situation does not change, then you need to complain to the state housing inspectorate. There it is necessary to file a complaint in writing and preferably collectively. The complaint will need to be filed in two copies. One copy is submitted to the office of the organization, and a stamp is placed on the second copy confirming the acceptance and registration of the complaint, indicating the date and number.
You can also complain to Rospotrebnadzor; this organization also effectively deals with such problems. The procedure for filing a complaint is the same as with the State Housing Inspectorate.
In case of malicious violations and abuses related to illegal water shutoffs, you can file a complaint with the prosecutor’s office at your place of residence or file a lawsuit in court.
Water is one of the natural resources, which is essential for human survival. Today civilization has everything necessary for a comfortable and cozy life. But what to do if the water is turned off, who to call? Unfortunately, these questions are increasingly arising among Russian residents. Let us consider the problem in as much detail as possible and identify the public utilities that are responsible for solving the problem of providing the population with water.
Turning off hot water
If something doesn't work in the house, it always causes stress and sometimes even anger. Most often, people blame the water supply companies. However, there are justifiable reasons for turning it off. For example, hot supply may be stopped in the following cases:
- reconstruction of the heating network;
- repair or maintenance;
- replacement of equipment.
Before you look for who to call if your hot water is turned off, remember: this is often caused by the need to carry out scheduled technical work before you start After all, it is very important that with the onset of cold weather the equipment operates stably, without causing concern general state. For those responsible for supplying hot water, it is important to check everything thoroughly and promptly repair existing damage or replace non-functioning parts.
It is worth noting that these works are planned. They are carried out regularly in summer time, since in the warm season it is somewhat easier to do without hot water. The period set by the authorities usually does not exceed three weeks. If there is no water for much longer, you should clarify for what reason and when the supply will be restored.
Action plan
Before you run around in a panic and send angry complaints, let's find out who to call if your hot water is turned off.
First of all, it is enough to contact or contact the company that manages the maintenance of your home.
In the first case, a telephone number can be obtained from the head of the partnership (chairman). He will provide detailed information. In another case, contacts can be found on the receipts that you regularly pay.
Another option is to call the emergency dispatch service. Their data is sometimes in a visible place at or in the entrance.
Sometimes we don’t know where to call if the water is turned off. To do this, you can visit the management company and get the necessary information.
There is a certain form of address in the company. The dispatcher must record your call, write down your name, reason, time and assign a unique number. In turn, he must also introduce himself and provide information. If she is unknown to him, he will say that the reasons are being established. In this case, you can make another call to the Gorvodokanal.
Turning off cold water
If the previous case can be understood and quite simply experienced, then here everything is somewhat more complicated. Turning off cold water leads to its complete absence. Then there are more problems.
It is especially sad when everything happens suddenly, without prior warning. And this could very well happen to anyone. Therefore, you should know where to call if the cold water is turned off. You need to keep at hand the phone number of the management company that is responsible for providing this service.
According to the rules, residents must be notified in writing about the upcoming operation and the reasons explained. There are basically two of them: non-payment or renovation work. The latter include prevention, elimination of breakdowns in the central network or inside the house itself.
A sudden shutdown of water leads to masses of complaints to the management company. However, it is worth noting that there are times when work may be carried out without warning. For example, an unexpected breakdown, a natural disaster, any threat to the full operation of the network.
What do we do?
So, if the water is turned off, who is the first thing to call? As in the previous case, it is necessary to find out in advance the telephone numbers of the management company and they are the ones who record the fact of the appeal and can provide the information known to them.
Many people experience daily shutdowns of cold water at night. If you are concerned about this problem, be sure to clarify why this is happening. Documentary acts on the provision of services state that cold water must be supplied continuously throughout the year.
However, there are conditions for how long it can be interrupted:
- limit - eight hours per month (total);
- maximum four hours continuously, in case of emergencies.
It is worth noting that there are certain penalties. Each hour of outage exceeding the limit is paid less. For detailed information, it is worth checking with the management company.
Tula and Voronezh
Now you know where to call if your water is turned off. Tula currently has general emergency dispatch service numbers in the city: 47-20-34, 47-20-37.
In addition, you can contact an organization such as Tulateploset, which is located on Karl Marx Street, 28. Phone number: 42-53-23.
Another option is Gorvodokanal. Address of the organization: Demidovskaya Dam street, 8. Dispatch telephone number: 79-35-57.
Do you live in another city? Then let's find out who to call if the water is turned off. Voronezh, like the previous representative, has its own emergency service. It is located on Peshestreletskaya Street, 108. You can call 258-25-63 or write to them at: [email protected].
Vodokanal Vodokanal is located at 15 Studencheskaya Street. Their number is 252-06-44.
Kazan and Krasnoyarsk
The emergency dispatch service is the first answer to the question of where to call if the water is turned off. Krasnoyarsk offers several options. The first is regional services: central - 005 (you should wait for the dispatcher’s response); Oktyabrsky and Zheleznodorozhny - 244-44-44; Soviet - 224-13-65; Leninsky, Kirov and Sverdlovsky - 276-12-12; Sunny - 225-49-03. For calls from a mobile phone, you need to add code 391 before the number. If the question concerns hot water, you can contact the heating network by calling 264-18-62.
If there is no cold or hot water in the house, the consumer can file a complaint. But before doing this, you need to make sure that the supplier is actually violating consumer rights.
Reasons for shutdown
A water outage in your home may be due to various factors. In some cases, the culprit of the incident is the homeowner himself. Water may be turned off, for example, if there are arrears in payments.
If a citizen does not pay for more than six months, the water utility has the opportunity to block. The same happens if an unauthorized connection to an internal pipeline is detected.
What other reasons could there be for the lack of hot water? In most cases, the shutdown is due to the following factors:
- The need to reconstruct the water supply system.
- Carrying out repair work.
- Planned prevention.
- Replacement of individual network elements.
In warm seasons, turning off hot water may be due to prevention. In this case, you will have to wait several weeks before water supply is restored. Also, short-term prevention can be carried out before the onset of winter and a decrease in temperature (to check all systems). In some cases, shutdowns are carried out at the direction of local authorities.
And here is information about who pays for a broken bottle in the store.
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Legislative regulation
The issue of public services (which also includes water supply) is regulated by a separate Government Decree. We are talking about legislative act number 354. In accordance with it, the consumer has the right to the provision of high-quality utility services. At the same time, the legislator gives the provider of these services the right to interrupt cold and hot water supply:
- For a period of time not exceeding four consecutive hours.
- For eight hours per month (meaning the total time without water).
- For twenty-four hours in case of occurrence emergency situation.
- For two weeks during summer prophylaxis (applies only to hot water).
In accordance with paragraph 31 of section 4 of Government Decree No. 354, the water utility is obliged to warn residents of the house about the cessation of water supply ten days before the event.
If these standards are violated, the consumer can file a complaint. This right also arises when there is low pressure and insufficient temperature of hot water (the standard is no less than 60 and no more than 75 degrees, with a maximum permissible deviation of five degrees).
Important! The occurrence of an emergency in the network is grounds for stopping water supply without prior warning to consumers.
In accordance with Section 9 of the resolution, the performer also has a similar right if:
- The consumer illegally crashed into the cold or hot water supply network.
- The power of consumer devices consuming water exceeds permissible load to the network.
- Vodokanal received an order from the executive body.
The legislation also exempts water utilities from the obligation to notify residents of outages in the event of a natural disaster. Although there is no need to warn citizens in the cases listed above, the fact of a shutdown is still recorded in the department’s internal documentation.
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Complaints about illegal actions of the water utility
Before filing a complaint, you need to find out why there is no water in the house. If such a circumstance is related to factors provided for by law, filing a complaint will be useless.
Otherwise, the consumer can protect his rights. What to do and where to call if there is no hot water? First of all, you can contact the head of housing and communal services.
You should make a phone call first. If this does not help, a statement is drawn up addressed to the manager, which outlines the essence of the problem and the demand to correct the situation.
This authority is the State Housing Inspectorate. The powers of this department include supervision of life support systems connected to residential buildings. You can also contact Rospotrebnadzor, whose employees are required to monitor the quality of services provided to the population. Regardless of which department citizens apply to, they will need to make a written application.
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Submission order
What to do if the water is turned off? After the calls, a written statement should be made. It is issued on paper (A4 format). It contains the full name of the organization to which the citizen is applying, as well as the personal data of the applicant. After this, the essence of the problem that has arisen is described (no hot and cold water), and demands are made (to resume its supply).
Attention! An application submitted to government agencies must necessarily contain the applicant’s full name and registered address.
Anonymous applications will not be considered. After the document has been drawn up, you must personally visit one of the branches of the selected department and submit the paper.
You can also use the “Government Services” service. To do this, you need to register in the system, and then use the “Send an appeal or complaint” option.
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The department will consider the complaint within a few days, after which a written response will be sent to the applicant. He will come to the address specified in the citizen’s application.
Resumption of water supply - how to find out?
As mentioned above, filing a complaint is not always appropriate, even if the hot water is turned off. Who should I call to find out what happened? It is necessary to contact the housing office staff.
The telephone number depends on which housing and communal services the residential premises are connected to.
You can find out this information from your utility receipt (usually they contain contact phone numbers). You can also call the management company or HOA.
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In addition to finding out the reason for the shutdown, the citizen will be able to clarify when the water supply will be restored.
You can also make a call to the emergency dispatch service (number for Moscow –), as well as to the Housing Inspectorate ().
The answer to the question: the cold water has been turned off, who to call, is the same as in the previous case. To find out when water supply will be restored, you should contact the housing and communal services or management company.
Conclusion
Thus, in accordance with legislative norms, the water utility has the right to suspend water supply. A citizen can file a complaint in case of violation of the law, that is, if in the house long time no water.
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The consumer chooses where to complain. However, it is recommended to first contact the housing and communal services management, and only then the Housing Inspectorate and Rospotrebnadzor.
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Where to call if there is no cold or hot water
Finding out that water has stopped flowing from the tap is quite unpleasant at any time of the year. Its long-term absence not only causes everyday inconvenience, but can become a source of quite serious problems associated with the impossibility of normal operation of the sewage system. It is not surprising that the question of why there is no cold water, hot water, or both at the same time, as well as when it will appear, is asked by dissatisfied residents to utility services. Let's consider what can cause the water to turn off, as well as what authorities should be contacted if this problem occurs constantly.
Where to call if there is no cold or hot water
Residents who do not want to accept the fact that their living conditions do not meet standards have the right to seek protection of their rights. You should start by calling the management company: housing office or homeowners association.
Next, you can write a statement. Written to the manager's name. It outlines the current situation and sets out a request to take measures to eliminate the problem. It is advisable to prepare two copies of such an application, so that the second one bears a mark indicating that the document has been accepted. A collective appeal signed by a large number of residents is more effective.
If measures to resolve the problem are not taken, then you should contact government agencies: Housing inspection, Rospotrebnadzor, prosecutor's office or court.
Complaint to the housing inspectorate
The most effective way would be to contact a body whose powers include control over the use of housing stock and normal condition its life support systems. In Russia, such a body is the State Housing Inspectorate. Any citizen can contact it regarding problems related to living in both municipal and private housing stock.
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A complaint to the Housing Inspectorate is always submitted in writing. It should indicate not only the essence of the problem, but also the fact that attempts to involve the management company or emergency service in solving it were unsuccessful. The response to the complaint about the measures taken will be sent to the address indicated in the document in writing. Anonymous requests will not be considered.
Complaint to Rospotrebnadzor
The quality of public services is controlled by Rospotrebnadzor. Therefore, if water supply services are of poor quality, that is, there is no cold or hot water for no good reason, then you can complain about this. For this, as when contacting the Housing Inspectorate, a written document is drawn up, which indicates who exactly is complaining and about what. Based on the facts stated in the complaint, Rospotrebnazdor is conducting an unscheduled inspection. The applicant is given a written response about its results.
Complaint about housing and communal services through the State Services portal
First you need to register on the portal. Next in personal account Click “Submit an appeal or complaint.” On the next page you just need to write a complaint and send it.
As a rule, the measures considered are quite sufficient to quickly resolve the water supply situation. If, even after contacting government agencies, utility services continue to fail to act, grossly violating the rights of residents, then it is necessary to file a claim in court.
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There is no hot and cold water - where to call and complain?
Lack of water in the tap is always an inconvenience. It would seem that you can endure one day without it, but what to do if there is no cold or hot water for a longer time, and utility services are in no hurry to correct the situation or do not give clear answers about restoring the supply. Let's figure out where to go if you have such a problem.
Reasons for turning off water
Most often, there is no hot water in our houses and apartments during the period of repair and maintenance work at thermal power plants or pipelines. This happens in the summer. At the same time, residents are required to be notified in advance about the start of such work.
An emergency stop in the supply of hot or cold water occurs due to breakdowns at the thermal power plant or distribution system. The notification does not come when there is an emergency water supply shutdown.
What interruptions are considered normal?
Government Decree No. 232 of 2017 defines the norms and procedures associated with shutting off water supply. They are the same for all residents Russian Federation paying utilities.
We have the following numbers:
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- Legal shutdown of cold water (in case of emergency): no more than 8 hours per month, if a one-time shutdown does not exceed 4 hours in case of emergency centralized networks cold water supply. Every hour of delay saves 0.15% of payment.
- Reducing cold water pressure by 25% reduces hourly pay services by 0.1%.
- It is legal to turn off hot water for 8 hours a month (in total) and 4 hours at a time. The exception is accidents on a dead-end main, when the duration of a hot water supply interruption can reach 24 hours due to repair and maintenance work (according to SanPin No. 2.1.4.).
- According to Hygienic Requirements No. 20 of 2009, the temperature of hot water from centralized system water supplies should be between 60 and 75 degrees Celsius. Deviations of 3 degrees are allowed in daytime and 5 degrees at night.
- If the temperature of the supplied hot water does not exceed 40 degrees, it can be paid at the cold rate (this fact must be recorded).
The water was turned off without warning - who to call?
If your water is turned off without warning, outside of the schedule or for more days allowed by regulatory documents, first contact the management company or emergency dispatch service for clarification. These structures are responsible for receiving requests and providing relevant information to residents. Do not forget that a water supply shutdown could occur due to breakdowns, network disruptions, or even a natural disaster.
In situations where the supplied water does not meet the required requirements (wrong temperature, rusty color, etc.), and the housing and communal services service ignores your complaints, you can submit complaints to:
- Department of Housing and Communal Services;
- Control federal service on supervision in the field of consumer rights protection;
- Administration;
- Housing Committee;
- District or regional prosecutor's office.
In this way, it is possible to obtain payment of compensation for interruption of water supply. Experts recommend contacting Rospotrebnadzor or the prosecutor's office if the repair of the water supply line is delayed, with a written complaint. It is best if the claim is made from all residents suffering from this problem.
For a collective complaint, the following information is required:
- address of the house disconnected from the water supply;
- data of residents filing a collective claim, with signatures of each;
- date of shutdown of water supply, as well as the total period of absence of water;
- an indication of the rules of law violated by the lack of water;
- a brief description of the inconvenience that residents experience due to the lack of cold or hot water supply;
- please return the water supply and bring those responsible to justice.
If the water rate was not reduced during the period of lack of water supply, be sure to attach receipts to your complaint to prove this. In this way, the prosecutor’s office will be able to check the work of the management company and hold the following accountable:
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- fine;
- compensation for material damage to injured residents;
- dismissal of those responsible.
No hot water - where to complain?
Now let's take a closer look at situations when there is no hot water. There is no point in complaining if the hot water supply is turned off during scheduled work. It will be impossible to restore the supply of hot water due to the lack of appropriate technical capabilities.
If the hot water is turned off during emergency procedure, first find out about the reasons for the situation. To do this, call the Housing Office or the Management Company.
Important: do not be shy, even if your neighbors have already reported the existing problem to the housing office or management company. Practice shows that a large number of complaints reduces the time required to restore hot water supply.
If the time of “return” of hot water is not reported to the companies responsible for this (or for some reason this does not suit the consumer), you can always contact:
- Emergency service;
- State Housing Inspectorate;
- Committee for Housing and Communal Services under the city administration;
- City administration;
- Reception of the City Duma.
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Another option to speed up the resolution of the problem is to send written requests and applications via the Internet. Corresponding functions exist, for example, on the websites of the Housing Inspectorate, Rospotrebnadzor and prosecutors. In some cities of the Russian Federation, special online services have also been created that receive messages from citizens about problems in the city economy.
Important: written complaints to supervisory authorities make two copies, one of which must be kept for yourself with a mark of acceptance. If an employee refuses to accept your application and does not assign it an incoming number, send it by letter with a notification, this will serve as confirmation of delivery.
The company must review the complaint and take appropriate action within 3 days. If during this period no positive changes occur, and the responsible organization only promises to address your problem in the future, you can safely contact Rospotrebnadzor or the prosecutor’s office.
There is no cold water - who to call?
Let's now find out where to call if there is no cold water. You can report the absence of cold water in the tap, find out the reason and timing of the return of cold water supply by calling your Management Company. You can find it in the receipt for payment for housing and communal services, at the information stand at the entrance, on the Housing and Communal Services Reform website or on the Internet.
Important: in most cases, emergency dispatch services work around the clock.
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Recalculation of water charges in case of disconnection
In some cases, on a utility bill receipt you can find a “recalculation” column that adjusts the payment amount down or up. Payment may increase, for example, after the meters are checked by responsible organizations. To reduce the payment amount, the recipient of services will have to submit an application for recalculation.
Important: the amount of recalculation of payment for water is understood as the difference between the accrued/paid amount and the one that actually should be paid for the service.
The amount of payment for hot water supply is reduced only taking into account the lost volume of services. This only applies when the hot water shutdown period exceeds the norm.
Important: recalculation of payment for hot water supply is possible only when the user does not have metering devices (meters) installed. If they are available, you need to pay according to indications.
So, every extra hour of the period of absence of hot water supply above the norm reduces the monthly payment for the service by 0.15%. The amount from which the specified interest is subtracted is the standard payment for the service. Recalculation of DHW service is not carried out if the shutdown period does not exceed the permissible norm.
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Important: according to the law, during the period of shutdown of hot water supply due to planned work, payment should not be calculated.
If the utility service sent you a receipt for payment for the hot water service during the period of its shutdown, you need to recalculate it. To do this, contact the Unified Information and Settlement Center (UIRC) at your place of residence and leave your application for recalculation, as proof of which attach the receipt received from the utility companies. You cannot submit an application for recalculation via the Internet; this requires a personal contact with the Service.
If the EIRC refuses to recalculate payment for a service, you have the right to contact the following higher authorities:
- Rospotrebnadzor;
- City or regional State Housing Inspectorate.
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Due to the poor quality of services provided by housing and communal services, recipients often have problems associated with the lack of cold or hot water supply. It is important to understand that such facts not only cause discomfort for residents, but can also cause violations of sanitary standards. Do not hesitate to report a lack of water to the appropriate authorities, since drawing attention to your issue will help to quickly restore water supply in your home.
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Who to call if there is no water in the house
Returning home from work, a man discovers that there is no water. Who should I call to get this problem resolved quickly? After all, people cannot imagine a comfortable life without it. When there is no hot water, you can somehow survive it, but if there is no cold water in the house, for the residents it is tantamount to a disaster.
Algorithm of actions
When a person realizes that there is no water in the apartment, he should not panic, but simply calm down. This will allow him to make the right decision.
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There is no hot water in the house? If your apartment building is managed by a company, you can call the dispatcher and find out the reason why there is no water.
If the house is managed by a homeowners association (HOA), then you will have to disturb the chairman and ask if he knows the reason for the phenomenon occurring.
You can see payment receipts, they indicate contact numbers.
Every locality has an emergency dispatch service that can explain why there is no water.
Contacting the management company can be via a telephone call. The dispatcher must record this call and record the personal data of the caller: full name, subject of the complaint, time and call identification number. The dispatcher must also introduce himself and answer all the resident’s questions. If the reason for the lack of hot water is unknown to him, he will recognize it through his channels. The person can only call the HOA later or contact the Gorvodokanal directly.
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A call can be made to the emergency dispatch service, which collects all calls from residents of the city or village. Then she informs the HOAs or management companies that are responsible for these houses. This service will inform the caller about the reasons for the lack of water.
Each Management Company by law must have its own website. Of course, in reality, not everyone fulfills this requirement. But if there is a website, residents have the opportunity to write an appeal to it. There they can find records that will explain the reason for the lack of water.
What to do if there is no hot water
The management company receives a lot of negative comments when apartment building hot water is shut off, and there is not even warm water. Where to go if there is no hot water? In this option, you need to make a call to the HOA or management company to find out the reasons for the disconnection.
If there is no water due to scheduled maintenance work, then there will be no water in the apartment for about three weeks. All planned work related to heating system, are held in the warm season. At the same time, the HOA warns citizens in advance about upcoming work by posting notices in the entrances or on local area, where it is prescribed when and for how long the hot water will be turned off.
Recalculation of water charges
The period when residents did not receive hot water must be recorded so that the management company recalculates payments, since during this time the consumer did not receive services.
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This requires:
- Call the water utility, where the dispatcher must record the call, write down the name of the caller, residential address, contact phone number and assign a registration number to the complaint.
- Write a statement to the management company about the need for recalculation for services not provided.
- The company dispatcher must explain the reason for turning off the water. If this does not happen, then water utility employees must visit your apartment within two hours and record the lack of water.
After this algorithm of actions, the management company must make a recalculation in payment receipts.
No cold water at home
Where to find out and where to complain if there is no cold water in an apartment building? Residents of the house can survive the shutdown of hot water, but what to do if there is no cold water in the tap? This means it is completely absent everywhere.
It's especially annoying when it happens suddenly, without warning. Therefore, the telephone number of the company that provides this service should be displayed in a prominent place.
According to the legislation of the Russian Federation, the management company must notify residents in advance when the water is turned off.
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Disconnection occurs for two reasons:
- debts for water use;
- Repair and maintenance work is carried out on the central highway or inside the house.
Any unplanned water outage leads to a flurry of complaints against the management company. But you need to understand that there are situations when it is impossible to warn people about a shutdown in advance - these are water supply accidents and various natural disasters.
What the law says
Residents apartment buildings face frequent shutdowns of cold water at night. The reasons for this need to be clarified with the company. All contracts between the company providing this service and the consumer stipulate that water must be supplied around the clock all year round.
But the limits when the supply can be interrupted are also described:
- the total time per month should not exceed 8 hours for cold and hot water;
- no more than four hours in a row if this is an emergency for cold water;
- for hot water no more than four hours in a row in case of an accident, but if the accident occurred on a dead-end main, the time increases to 24 hours.
If these indicators are exceeded, the company may be fined.
In a situation where there is no water in an apartment building for several days, and the management company is silent and does not respond to calls and complaints from citizens, then the time has come to appeal to higher organizations. These may be self-government bodies, the State Housing Inspectorate. Here they will accept written complaints against the management organization. They will conduct an inspection of the company, issue an appropriate order and monitor its implementation.
Unlawful shutdown of hot water and heating: where to call and complain if there are no resources?
The presence of hot and cold water flowing at a pressure determined by government regulations is a necessary condition comfortable life. The procedure for providing the service is limited by Decree of the Government of the Russian Federation No. 354.
Unfortunately, housing and communal services do not always carry out their duties responsibly. Where to go for help if the water is turned off?
How to formulate the purpose of the call?
If you decide to file a complaint, first think about the wording of your complaint. This will help you resolve the problem faster.
You should not improvise on the spot, as this can achieve the opposite effect.
First, you should clarify why the shutdown occurred. You can contact emergency services to find out what exactly is happening. The telephone number of this service is often posted at the entrance to the entrance.
It is necessary to clearly explain the essence of what happened, tell how long there was no hot or cold water. If there is insufficient pressure, then you must be prepared to answer the question: how often does this happen, and name the time of day when the pressure decreases.
Service companies usually use specific application forms. The dispatcher records the call, the name of the caller, and the reason for the call. He must assign his own number to the request.
Who to call if there is no heating or hot water?
The reasons for turning off the water may be the following:
- occurrence of an emergency;
- carrying out planned work;
- replacement of equipment;
- non-payment of invoices.
Who to call when the water is turned off if it was an emergency? To do this, you can call the housing and communal services, the management organization and inquire about the reason and time frame for restoring technical resources.
Where can I complain about water and heating being turned off? If you think that the recovery time is too long, you can complain to the following organizations:
- emergency;
- State Housing Inspectorate;
- Housing and Communal Services Committee of the City Administration;
- city administration;
- reception room of the City Duma.
Cold water
A shutdown of hot water and heating most often occurs due to an emergency or repair. At the same time, cold water remains for the needs of citizens.
According to the rules, residents must be notified in advance of planned work. If the cold water is turned off, then, as in the previous case, you should call the emergency service and management company. These organizations must record the fact of the appeal and take appropriate measures.
For how long can they be disconnected?
According to the standards for providing citizens with water, approved at the state level, cold water must be provided continuously. In this case it is permissible:
- shutdown for 4 hours continuously;
- for 8 hours in total per month.
If these standards are violated, a fine of a certain amount is imposed for each additional hour.
Permissible limits for turning off hot water:
- no more than 8 hours per month;
- 24 hours in case of problems on the highway;
- no more than 4 hours continuously.
How to complain about illegal blocking?
In addition to contacting by phone, you should leave written complaints via the Internet on the websites of the housing inspectorate, prosecutor's office, and Rospotrebnadzor.
Don’t neglect online services aimed at helping citizens in difficult situations. They allow you to quickly post complaints about utility problems.
Rules for filing a complaint
The complaint must be drawn up according to a specially developed template. Samples of complaints for various claims can be found on the Internet or obtained from employees of the management company.
The appeal must contain:
- The name of the company where the complaint will be forwarded.
- The name and position of the person for whom the appeal is being written.
- Data and residence address of the compiler.
- The essence of the incident, indicating the legal norms that serve as the basis for the appeal.
Where and how to send the document?
First, the appeal must be sent to the head of the HOA or housing department. The appeal must be made in two copies, one copy must be kept for yourself.
The second copy must be marked with a number by the service employee incoming document, date of acceptance. You can also send mailing with delivery notification.
Compensation for damage caused is carried out through the court; in accordance with Article 157 of the Housing Code of the Russian Federation “Amount of payment for utility services” administrative liability can be introduced.
Within what time and what kind of answer should they give?
The law allows 30 days for consideration of a claim. During this time, a decision must be made, measures taken and a response given to the applicant. If this has not been done, then you should contact higher authorities. This may be a city or regional Housing Inspectorate.
These organizations are required to monitor utility services and take action if irregularities are observed in their work. The measures provide for administrative liability for officials.
When contacting supervisory services, you should indicate that an appeal has already been made to the head of the HOA, but the problem has not been resolved. This complaint must also be responded to within 30 days.
If the Housing Inspectorate was unable to solve the problem in a timely manner, you should contact Rospotrebnadzor. This government agency, performing supervisory functions and protecting consumer rights.
Most often, his intervention turns out to be effective: measures are taken to eliminate the problem and punish those responsible. If in this case it is not possible to achieve results, then the dispute can be resolved through the intervention of the prosecutor's office.
Timely requests from utility consumers help draw attention to the problem and improve the situation as a whole.
(Saint Petersburg)
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Complaint about lack of hot water (how to file, sample)
The lack of hot water in itself is quite unpleasant and inconvenient, even in the event of a planned or emergency shutdown. What can we say if the water is turned off suddenly and is no longer connected. In this case, all that remains is to defend your legal rights. How to file a complaint about the lack of hot water and where to go so that it appears in the tap again?
Laws governing the supply of hot water to apartment buildings and its shutdown
The basic law governing the relationship of a citizen with all communal and other housing services is Housing Code RF. It is in it that the need for a mandatory conclusion of an agreement between the residents of the house and the Management Company, which can be played directly by the HOA or housing department, is spelled out. The agreement is the main document certifying the rights and obligations of both the residents and the management company. It must indicate the possibility of a lack of hot water and maximum terms its connections.
Where and how to file a complaint about the lack of hot water?
First, you need to contact the head of the HOA or housing department directly. You can do this in person, but it is best to submit your complaint in writing. It must necessarily indicate:
Name of the organization to which the complaint is being filed;
The official to whom the applicant applies;
Details and address of the applicant;
The law provides for 30 days to consider the complaint. During this period, the complaint must be considered and appropriate measures must be taken, and a response must be given to the complainant.
Complaint about lack of hot water
To correctly write a sample complaint about lack of water, you can use these instructions. Not only the form itself is prepared here, but it is also described in detail what points can or should be indicated.
I,___, am the owner of a three-room apartment at the address. I have entered into an agreement for house maintenance and the provision of utilities and other services with Comfort Plus LLC. I fulfill my obligations under this agreement in a timely manner and in full - I regularly and on time pay the fees established for utilities, house maintenance and repair services. However, Comfort Plus LLC violates Article 4 of the Law “On Protection of Consumer Rights” and does not fulfill its obligations under the contract.
Fix a leak in the basement of the house by replacing the pipe there with hot water;
Ensure the supply of hot water to my apartment and other apartments in our building;
Recalculate the cost of hot water supply services for the entire period of its absence.
Download “Complaint about lack of hot water (sample)
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