SanPiN regulations strictly establish what the temperature should be hot water in an apartment - the 2019 standard remained unchanged compared to the previous year. This means that all Russian citizens have the right to use hot water a certain temperature (for which, by the way, they pay) and complain when faced with violations of SanPiN regulations. And the point is not at all that along with water the citizen is deprived of basic amenities - if the water flowing from the tap is too cold or too hot, the health of the person who uses it is at risk.

What standards are established?

What temperature should the hot water be? This directly depends on the type of water supply system:

If the system is open - minimum 60 degrees Celsius.

In a closed system - minimum 50 degrees Celsius.

According to 2019 standards, the temperature of hot water in the apartment should not exceed 75 degrees. This limit does not depend on the type of water supply system.

Temperature control is extremely important for a number of reasons.

If the temperature is too low, the fluid becomes contaminated with pathogens infectious diseases and bacteria. At a set minimum temperature threshold, harmful bacteria are doomed to death.

Water that is too hot can cause skin damage (burns). Strictly speaking, even at 55 degrees there is a risk of burns - therefore, citizens connected to open water supply systems are advised to “mix” cold water with hot water.

Exceeding the temperature threshold leads to damage to the plastic elements of the water supply system - but in most cases modern apartments The water supply is mostly made of plastic. Who should pay for repairs in this case is a big question. The entire time the citizen is looking for the culprit and proving his right to compensation, he will have to sit unwashed.

A temperature drop to 59 degrees or an increase to 76 degrees in an open water supply system is already considered a violation of the Rules for the provision of public utilities (there are such). However, minor deviations from temperature limits these Rules still allow it.

It is allowed to lower the temperature during the day (from 5 am to midnight) by 3° Celsius - that is, to 57°.

At night (from midnight to 5 am) it is permissible to lower the minimum threshold by 5° - that is, to 55°.

The supply of hot water can be stopped completely in 2 cases: if pumping station or there is an accident in the supply line or if scheduled maintenance work is being carried out. In case of prevention, citizens have no right to be deprived of water supply for more than 4 hours.

How to measure temperature?

Of course, with unfounded accusations that “what comes out of the tap is a little lukewarm”, in management company It’s useless to go - give her proof. Therefore, a citizen who considers himself a victim due to violations of SanPiNA regulations and wants to defend justice must first of all learn how to measure the temperature of hot water in an apartment. This procedure is simple, short-term and does not require sophisticated improvised means.

A thermometer with a scale of 100 degrees is how you measure the temperature of hot water in a tap. For measurement, a citizen must prepare this household appliance, then strictly adhere to the algorithm of actions, which, according to management companies, invariably leads to accurate results.

Open the tap and let the water drain for about 3 minutes. This way they get rid of stagnant water, the temperature of which is traditionally lower.

Place a glass under the stream and hold it so that the liquid overflows over the edges. You can’t just take a glass from the tap - by the time you bring it to the table where you put the thermometer, the water will have cooled down, and the reliability of the measurement will be questionable

Lower the thermometer into the container closer to the center.

Wait until the degrees on the device stop increasing and record the result.

If the thermometer showed a temperature below the minimum level established by SanPiN, this means that it is time for the management company to give a formal thrashing.

Where to contact?

What to do if the hot water is at a low temperature? A citizen needs to complain about this to the Housing and Communal Services (HCS).

Insufficiently high temperature is only one of the grounds for complaint. Housing and communal services should also be concerned if the water has an uncharacteristic color (smell, taste) or is completely absent.

There is no need to personally visit the Farm - you can call. The dispatcher will first check whether the decrease in the temperature of the hot water in the tap is caused by a breakdown in the main line or due to preventive maintenance. If repairs at the station are to blame, the dispatcher will inform the citizen of the approximate time frame for when normal water supply will be restored. If there are no valid reasons for violating SanPiN regulations, the dispatcher will record the citizen’s request and promise that you won’t have to wait long for a reaction.

In order to be sure that his appeal will not be ignored, the citizen needs to write down the application number, the time of the call to the housing and communal services and the name of the employee with whom he communicated. An employee faced with such meticulousness will definitely make sure that the application he accepts is considered - because he will feel responsible for fulfilling the promises made.

The citizen needs to wait for the visit of the expert - according to Government Resolution No. 354, the expert should appear on the doorstep no more than 2 hours after the citizen files a complaint. The expert will measure the temperature of the tap water himself (of course, no one will take the citizen’s word for it). Then the housing and communal services employee will draw up a report in which he will describe whether a violation actually took place, how and when the measurement was carried out. The consumer of utilities will receive one of the copies of the act in hand - the expert will take the second copy with him.

Having with him a report indicating a violation of hot water temperature standards in an apartment building, a citizen has the right to demand that the management company recalculate the payment for hot water.

For hot water, the temperature of which drops below 40° Celsius, the service consumer pays as for cold water.

Resolution No. 354 states that the period during which a citizen has the right to recalculate ends when people from the management company come to the citizen’s home and carry out a final check, which confirms that the hot water temperature is high enough. If the recalculation is refused, the citizen should file a complaint against the actions of the management company with Rospotrebnadzor or the magistrate’s court.

What should the temperature of the hot water in the tap be? Standards, maximum and smallest value as well as permissible deviations are specified in SanPiN 2.1.4.2496-09. In this article we will tell you where to file a complaint if the water temperature is below normal.

Resource supply organizations are required to comply with the rules for providing the population with public services. In the case of hot water, they relate to its pressure, composition and temperature. Responsible organizations are well aware of these criteria. Citizens are not always aware of them, although they also need this to defend their rights.

What should the normal temperature be?

The standard temperature of hot water in an apartment building is determined in clause 2.4 of SanPiN 2.1.4.2496-09. This range is +60…+75ºС and remains unchanged for many years. It does not require changes, since it is based on the characteristics of human physiology and accompanying microflora.

The lower threshold of +60ºС is determined, first of all, by the survival of some pathogens of dangerous infectious diseases. For example, this includes the bacteria that causes legionellosis. They reproduce well in a warm environment, and die when the temperature rises. To completely disinfect hot water from a tap, you need to heat it to +70…+80ºС.

If the temperature drops to +40ºС, then the most favorable conditions for the reproduction of microorganisms dangerous to humans. This is easy to explain. Temperature +40ºС is very close to natural temperature human body and all the liquids circulating in it.

Heating above +60ºС is set for water in open systems. This is where water pipes laid in multi-storey buildings. However, there are also closed systems water supplies, for example, that do not extend beyond individual buildings. They have a significantly reduced risk of microorganisms, which is why the minimum water temperature threshold is +50ºС.

The upper value of the hot water temperature in the tap according to the standard (+75ºС) was chosen for safety reasons. With its further increase, the risk of burns increases significantly. Children, senior citizens and people with disabilities In this way, they are insured against dangerous injuries at home.

The norms prescribed in SanPiN are supplemented by government decree No. 354. It indicates the deviations that are allowed for the hot water temperature:

• from midnight to 5 o'clock in the morning they are 5ºС;
• the rest of the time (it is considered daytime) - no more than 3ºС.

If the standard hot water temperature in an apartment building is not met, then residents have the right to recalculate the fee for this service. Every three degrees of deviation will reduce the payment by 0.1 percent per hour of non-compliance.

When the temperature of hot water drops to +40ºС or less, it is paid at the rates of cold water supply. Such recalculation is made on the basis of an act confirming officially taken measurements.

Existing standards and amendments to them make it possible to calculate the minimum permissible hot water temperature. IN daytime it is +57ºС, at night - +55ºС.

Methods for measuring temperature

If there are suspicions that the temperature of the hot water in the tap does not comply with existing standards, then it needs to be measured. It is better for residents to do this on their own first. This way they will be able to verify the validity of the accusations against the resource supply organization. After this, you can safely send a request for measurements by specialists with the drawing up of an official report.

To measure yourself, you will need a medium-sized container and a household thermometer that allows you to measure the temperature to at least +100ºС. Further actions Let's describe it step by step. The procedure takes only a few minutes, so to be convincing, you can take a photo or video of it.

1. The tap opens and water flows freely into the drain within 2-3 minutes. This is enough to drain stagnant water in the pipes inside the house, which has already cooled down a little.

2. The container is placed under the stream and positioned in such a way that water can flow freely over its edges. Pour water into a pan, take it to the table and you cannot immerse the thermometer there. While all these manipulations are being performed, the liquid in the container gradually cools down, and the measurements turn out to be unreliable.

3. The thermometer is lowered into the water in the central part of the container. At the edges, the water, again, has time to cool a little.

4. When the bar on the thermometer stops rising, you can record the results. If they differ from the values ​​​​established in the standards, then you should contact the management organization.

Reasons for decreasing hot water temperature

Despite the existence of hot water temperature standards, in some cases it may decrease, and this is not considered a violation, although residents apartment building and feel inconvenienced. This usually happens when:

• accidents occur on equipment that heats water and on the networks through which it is transported;
• The resource supplying organization carries out planned maintenance or repairs.

To protect the rights of the population to quality provision communal resources installed deadlines turning off hot water supply:

• up to 4 hours in a row;
• up to 8 hours in total during the month;
• up to 1 day in an emergency.

Where to file a complaint

If the temperature of the hot water in the tap actually differs from that set according to the standard, then you need to call representatives of the management or resource supply organization and find out the reasons. It is quite possible that work is already underway and the problems will soon be eliminated.

If the violation is repeated more than once and is persistent, then asserting your rights should be approached with all seriousness. First of all, a complaint is written. It must be a competent and well-written document that the responsible organization cannot ignore.

The name of the organization to which the complaint is being sent is indicated at the top of the sheet. The addressee may also be a specific responsible person. After this, the applicant indicates information about himself: full name, address and number of the apartment in which the violation was recorded, contact telephone numbers.

1. Heading. It should be something like this: “Statement of violation of standards for the provision of public services to the population.” The title must be clear and written in a language understandable to officials.

2. Description of the essence of the problem. 1-2 sentences are enough here, without sharp and emotional turns, and also without unnecessary information. It is mandatory to mention the measurement carried out and provide information from the drawn up report:

• temperature readings;
• information about the specialist who carried out the measurements;
• date of measurement.

3. Requirements. Even if it seems logically clear what a citizen wants to get if the hot water temperature standards in an apartment building are violated, this information should be written down. Otherwise actions responsible persons and organizations can be protracted, minimal and incomplete. Typically the following requirements are specified:

• eliminate the causes of interruptions in hot water supply;
• recalculate;
• inform the applicant about the work performed.

You can add other items. The recipient will have to consider and implement each of them, or, if execution is impossible, justify it.

4. Date of writing the complaint and signature of the person filing it.

The complaint is drawn up in two copies. First of all, it must be taken to the management company or homeowners association, even if they have previously ignored signals about poor quality service. To go further, you need a refusal to solve the problem or accept the complaint. If a citizen becomes convinced that the management organization is ignoring him, then he can go:

• to the State Housing Inspectorate;
• to Rospotrebnadzor;
• to the local administration;
• to the prosecutor's office.

In most cases, the intervention of home inspectors or prosecutors is sufficient. They actively protect consumer rights. If violations are confirmed, the organization is usually fined and also obligated to eliminate the problems and recalculate. Compliance with this order is monitored by the representatives of the regulatory authorities who issued them.

In the most difficult cases, a citizen has to go to court on his own and seek support in the local media. This happens when the same employees of the State Housing Inspectorate and the Prosecutor's Office do not carry out their duties carefully enough.

State sanitary and epidemiological regulation
Russian Federation

Hot water temperature measurement
centralized systems
hot water supply

Guidelines

MUK 4.3.2900-11

Moscow 2011

1. Developed by the Federal Center for Hygiene and Epidemiology of Rospotrebnadzor (V.G. Sennikova, A.V. Sterlikov, Yu.V. Tyulpanova, E.S. Shalnova); FBUZ "Center for Hygiene and Epidemiology in the Republic of Tatarstan" (S.V. Kiyashko); FBUZ "Center for Hygiene and Epidemiology in Tula region"(V.A. Shcheglova); FBUZ "Center for Hygiene and Epidemiology in the Altai Territory" (T.V. Kharlamova, N.S. Kovaleva, N.A. Sukhoruchkina, L.A. Mishagina).

2. Recommended for approval by the Commission on State Sanitary and Epidemiological Standards under the Federal Service for Surveillance in the Sphere of Consumer Rights Protection and Human Welfare (Protocol No. 1 dated June 2, 2011).

3. Approved by the Head of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare, Chief State Sanitary Doctor of the Russian Federation on July 12, 2011.

4. Entered into force on July 12, 2011.

4.3. CONTROL METHODS. PHYSICAL FACTORS

Measuring the temperature of hot water systems
centralized hot water supply

Guidelines

MUK 4.3.2900-11

1. General provisions and scope

1.1. The sanitary and epidemiological requirements for ensuring the safety of water in centralized hot water supply systems include the prevention of contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 ° C (including Legionella Pneumophila), as well as the prevention of skin diseases and subcutaneous tissue, determined by the quality of hot water.

1.2. In accordance with the hygienic requirements for ensuring the safety of hot water supply systems, the temperature of hot water at water points, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C.

1.3. These guidelines establish a methodology for measuring the temperature of hot water in centralized hot water supply systems, used in monitoring (supervision) compliance with the requirements of SanPiN 2.1.4.2496-09* “Hygienic requirements for ensuring the safety of hot water supply systems. Amendment to SanPiN 2.1.4.1074-01 "(hereinafter referred to as SanPiN 2.1.4.2496-09).

* Approved by Resolution of the Chief State Sanitary Doctor of the Russian Federation dated April 7, 2009 No. 20, registered by the Ministry of Justice of Russia on May 5, 2009, registration number 13891.

3.3. When carrying out measurements, the flask (sampling container) is placed on a stand with a tray. The flow of sampled water is directed to the collection tank. Measurements can be taken using a washbasin, bathtub, etc. as a tray.

4. Safety requirements for measurements

When collecting hot water samples and making measurements, you should use personal protection, preventing hot water from entering exposed parts of the body.

5. Operator qualification requirements

Trained specialists with experience in this field of activity are allowed to perform measurements and process results.

6. Measurement conditions

Sampling and measurement of hot water temperature should be carried out in rooms at an air temperature of 20 - 35 ° C, humidity 30 - 80% and atmospheric pressure 84 - 106.7 kPa.

7. Sampling and measurements

7.1. Sampling for the purpose of conducting research for the purposes of state sanitary and epidemiological supervision and production control is carried out in accordance with the requirements of SanPiN 2.1.4.2496-09 at water collection points.

7.2. At least 4 points are selected for water selection: 2 closest to the hot water network entry into the facility (building) and 2 most distant from it. The selection of points is carried out according to the technical documentation for the facility where control measurements are made.

7.3. Hot water temperature measurements are carried out in the warm and cold periods of the year at an outside air temperature that differs by no more than 5 °C from the average temperature of the warmest summer month and the average temperature of the coldest winter month of the year. Measurements for complaint resolution purposes can be carried out in all weather conditions.

7.4. For the purpose of production control, it is possible to carry out additional measurements at various stages of water preparation in the hot water supply system.

7.5. Before taking hot water samples, drain the water until it reaches a constant temperature. The water draining time can be up to 10 minutes, depending on the state of the distribution network and the hot water consumption mode of the consumer. When taking samples at the point where hot water is supplied to the distribution network, the water is not drained. The sample is taken into a container that meets the requirements of paragraph of these guidelines, with a continuous flow of water. The water flow rate must be at least 2 liters per minute (determined by the time it takes to fill the measuring container). When taking a sample and carrying out measurements, excess water is poured over the edge of the sample container into a tray, and from it is removed into the sewer.

7.6. To measure the temperature of the sampled hot water, the thermometer is immersed in the water being tested so that the thermometer ball (or SI sensor) is approximately in the center of the sampling container. Measurements are carried out with a continuous flow of water into the container. The measurement result is recorded after establishing stable SI readings, but no more than 10 minutes after the start of sampling.

8. Processing and presentation of analysis results

The measurements taken are direct measurements with a single observation. The measurement results are presented in the form:

X±U(P= 0.95), where

X -measured temperature value;

U- expanded uncertainty of the measurement result, calculated in accordance with metrology recommendations

Permissible deviation at the point of water collection Government Decree No. 354 adopted permissible standards for deviation of the temperature regime of hot water supply:

• for night time from 00:00 to 05:00 they correspond to 5°C;
• for daytime from 05:00 to 00:00 – no more than 3°C.

Moreover, if the deviation from the standard is greater than these values, then for every 3°C it is possible to demand a reduction in utility bills by 0.1% per hour of deviation. If the device shows a temperature of 40°C and below, then payment must be made according to the standards cold water. But for this it is necessary to have an official measurement report confirming the deviation from the norms. Sample application to the management company for hot water temperature. to contents Minimum indicator The minimum temperature threshold for hot water supply is set at 60°C.

What should the temperature of hot water in an apartment be according to law?

When paying for utilities, any user wants to get a quality product for their money. That is why you should not give up if lukewarm water flows out of the tap.

Important

Knowing the hot water temperature standards, you can try to influence the services that supply utilities: take measurements, draw up a report, make a recalculation, file a complaint with a higher authority. Statement of claim for the provision of utility services for hot water supply of inadequate quality and a reduction in fees for hot water.

There is not enough information about how management companies make money from hot water supply high temperature, you can find out from the video: Did you like the article? Follow site updates on VKontakte or Twitter.

Rules for measuring hot water temperature. which document to believe?

That is, the water temperature is 59 or 76 degrees for open system water supply will be a violation. There are several exceptions to this rule:

• From 5 am to midnight it is allowed to lower the minimum temperature by 3 degrees Celsius, that is, to 57 degrees with the system open;
• From midnight to 5 am it is permissible to lower the standard by 5 degrees - to 55.

Stopping the supply of hot water is also allowed in some exceptional cases:

• Accident on the water supply line;
• Preventive maintenance (shutdown is possible for no longer than 4 hours).

Where to go in case of non-compliance with standards If during the measurement it turns out that the water does not meet the temperature established by the standards, any citizen can demand that the management company eliminate the violations.

Standard and permissible deviation of hot water temperature in the apartment

Attention

Sampling of water from a consumer's tap Sampling of water is carried out at the outlet of the taps of the internal water supply networks of houses. When sampling from a consumer's tap, the time to drain the water before sampling depends on the purpose of sampling.

If the purpose of sampling is to assess the effect of materials in contact with water on water quality, then samples should be collected without first draining the water. For other purposes, 2-3 minutes of draining the water is sufficient to establish equilibrium conditions before sampling.
3. METHODOLOGICAL INSTRUCTIONS MUK 4.3.2900-11. Date of introduction: July 12, 2011 (G.G. ONISCHENKO). 4.3. CONTROL METHODS. PHYSICAL FACTORS MEASUREMENT OF HOT WATER TEMPERATURE OF DISTRICT HOT WATER SUPPLY SYSTEMS 5.
Before taking hot water samples, drain the water until it reaches a constant temperature.

Reduce the temperature: what standards are set for water in an apartment

You can also complain to the housing and communal services organization when the tap water has an unnatural smell or color. First, the consumer needs to call the management company and tell them about the problem that has arisen.

Info

The company’s specialist will check whether the change in water temperature is associated with a breakdown or preventive work on the main line and will inform you of the preliminary completion time of the work, if this is the reason. If the non-compliance with the standard hot water temperature in the apartment is caused by another reason, the dispatcher must record the citizen’s appeal and forward it to authorized company employees for consideration.

You may need the following sample complaints: Complaint to the housing and communal services about non-compliance with hot water standards Complaint to the prosecutor's office about non-compliance with hot water standards A citizen has the right to demand that the dispatcher give his full name and the application number assigned to it in the log.

Rules for measuring hot water temperature in an apartment

Rules for the provision of utility services to owners and users of premises in apartment buildings And residential buildings"(approved by Resolution of the Government of the Russian Federation No. 354 of May 6, 2011): "... BEFORE DETERMINING THE HOT WATER TEMPERATURE AT THE POINT OF WATER DISCHARGE, THE WATER IS DRAINED FOR NO MORE THAN 3 MINUTES." In addition, clause 7.5 Guidelines MUK 4.3.2900-11 “Measurement of hot water temperature in centralized hot water supply systems” (approved.

Fed. Rospotrebnadzor service on July 12, 2011) established that when draining “... The water flow rate must be at least 2 liters per minute (determined by the time it takes to fill the measuring container).” So feel free to shove these Rules No. 354 under the nose of an illiterate (or pretending to be illiterate - every degree of hot water is a lot of money in his pocket!) to the chief engineer.
Do not allow the meter to open the tap full power, so that the splashes fly right up to the ceiling and you get a measurement not of the temperature of the water in your tap, but of the temperature of the water in the supply line at the entrance to the house, or in the boiler room. During one of the measurements, the meter and I grabbed the tap alternately - I decreased it, she increased it. As a result, I wanted to record in the act the actual water consumption measured by the meter and the “measuring container,” but the commission snatched the act from my hands and took it away without my signature. But when at the trial the housing and communal services lawyer tried to attach this act to the case, in my opinion statement that “... AN ACT WITHOUT MY SIGNATURE IN ACCORDANCE WITH “RULES No. 354” CANNOT HAVE LEGAL FORCE..”, the judge refused this lawyer.
Be prepared for what Chief Engineer will demonstrate his knowledge and will respond by “sticking it under your nose” with the text “...Before taking hot water samples, you should drain the water until a constant temperature is established.
RosZhKH « all project ideas Yesterday Rospotrebnadzor measured the temperature of the hot water supply in the apartment (as they explained to me, according to METHODOLOGICAL INSTRUCTIONS MUK 4.3.2900-11). After a ten-minute drain (no one measured the water speed during this), the temperature was 68 degrees.

There are three measurement methods. What to believe? 1. Resolution No. 354 dated May 6, 2011: 5. Ensuring compliance of the hot water temperature at the water collection point with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09) (2) Before determining the hot water temperature at the water collection point, the water is drained for no more than 3 minutes (in this way, according to our data DHW temperature 45 degrees) (Appendix 1 to Rule 354).

2. GOST R 51593-2000. DRINKING WATER. SAMPLE SELECTION.

Rules for measuring hot water temperature in an apartment snip

We are accustomed to the amenities that are available in our homes. Electricity, heating, gas, water - all this is an integral part of our comfort.

Hot water is one of the most popular services. You realize this especially acutely in the summer season when there is a planned water outage, but this only lasts a short period. The content of the article:

• What should the quality be?
• Permissible deviation at the point of water collection
• Minimum indicator
• How to take measurements?
• How to write a complaint?
• Is it possible to request a recalculation in case of deviation from the norms?

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

Rules for measuring hot water temperature in apartment Z54

Measurement conditions Sampling and measurement of hot water temperature should be carried out in rooms with a temperature of 20-35 ° C, humidity 30-80% and pressure 84 - 106.7 kPa. 7. Sampling and measurements 7.1. Sampling for the purpose of conducting research for the purposes of state sanitary and epidemiological supervision and production control is carried out in accordance with the requirements of SanPiN 2.1.4.2496-09 at water collection points. 7.2. At least 4 points are selected for water selection: 2 closest to the hot water network entry into the facility (building) and 2 most distant from it. The points are selected according to technical documentation to the facility where control measurements are made. 7.3.

Rules for measuring hot water temperature in an apartment in the Republic of Belarus

RMG 43-2001 Application of the “Guide to the Expression of Measurement Uncertainty”. 3. R ​​50.2.038-2004 “Single direct measurements. Estimation of errors and uncertainty of measurement results.” 4.

GOST R ISO 10576-1-2006 “Guide to assessing compliance with established requirements”, Part 1. 5. GOST 28498-90 “Liquid glass thermometers. General technical requirements.

Test methods". 6. GOST 25336-82 “Laboratory glassware and equipment. Types, main parameters and sizes." * approved by Resolution of the Chief State Sanitary Doctor of the Russian Federation dated 04/07/2009 N 20, registered by the Ministry of Justice of Russia on 05/05/2009, registration N 13891 Head of the Federal Service for Supervision in the Sphere of Protection of Consumer Rights and Human Welfare Chief State Sanitary Doctor of the Russian Federation G.G.